The delivery company will only attempt to deliver the item once, if you are not there to accept the delivery then the item will be returned to the warehouse and further delivery attempts will incur a charge. Once the delivery date has been agreed, it is the responsibility of the customer to ensure that you are at the property at the required time. We will contact you directly to arrange the delivery of your item. Some of our larger items are sent via pallet deliveries, and there are some important things that you should know: If we opt to use one of these services a member of our sales team will be in contact prior to your order dispatch to talk through delivery methods and find the most suitable option for you. We will contact you the day before the delivery to let you know that your order is ready for dispatch and then the courier will inform you of your delivery day/time.įor large volume or quantity orders we may use a private courier to deliver your order or, the pallet network. If you have ordered multiple items, they will be shipped together within 24hours of the longest lead time. We endeavour to keep these as short as possible and then sent to you within 24hrs of being completed from our workshop. UK DELIVERYĪll of our products are handcrafted and made-to-order within a lead time period clearly stated on each product page. *If you are a customer living in Republic of Ireland or Northern Ireland, please note, due to ongoing changes regarding the Brexit transition, you will now be liable to cover any import and customs charges associated with your order.
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